ASİS UK

Complaints & Appeals

Complaints & Appeals

As a third-party inspection body in the TÜRKAK accreditation process, we evaluate complaints and appeals about our services through an independent and transparent process.

ASİS-RF-KY-004

We evaluate your complaints and appeals according to the process below. The procedure is conducted — as required by the ASİS UK Quality Management System — by an independent panel that has no connection to the submission.

You may submit your notification via the form below or directly by email to kalite@asisuk.co.uk.

Receiving and Evaluating Complaints and Appeals

In accordance with ASİS UK procedure ASİS-RF-KY-004.

  1. Submission

    Submit your complaint or appeal to ASİS UK via the web form below, email, phone, in person, or post/courier.

  2. Acknowledgement

    Within: 5 business days

    Your submission is forwarded to the Quality Department (kalite@asisuk.co.uk) and an acknowledgement is sent to you within 5 business days.

  3. Preliminary Analysis

    The Quality Management Representative consults the responsible operations lead and decides whether to take the submission forward.

  4. Panel Formation

    An independent evaluation panel is formed from competent personnel who have no connection to the submission; their Confidentiality, Independence and Impartiality Declarations are reviewed.

  5. First Decision

    Within: 20 business days

    The panel conducts the necessary interviews, reviews the records, and issues its decision within at most 20 business days. The decision is communicated to you together with a Corrective Action Report.

  6. Appeal Window

    Within: 5 business days

    If you are not satisfied with the first decision, you may submit an appeal within 5 business days of being notified.

  7. Final Decision

    Within: 10 business days

    The Complaints and Appeals Board reconvenes, re-examines all evidence, and issues a final decision within at most 10 business days. The result is communicated to you in writing by the Quality Management Representative.

Online Submission Form

Your submission is forwarded to the Quality Department immediately. You will receive an acknowledgement within 5 business days, and a first decision within at most 20 business days.

Submission Type *

You may send supporting documents, photographs, or evidence as attachments to kalite@asisuk.co.uk.