ASİS UK

Customer Satisfaction

Customer Satisfaction Survey

We measure your satisfaction to serve you better. For items rated 'Not Very Good' or 'Very Poor' we will reach out and take the necessary action.

ASİS-FR-KY-054

Dear Customer, this survey is conducted to measure your satisfaction so that we can serve you better. Completing every question fully is important so we can help you. Thank you for your time.

1. General Information

How long have you been working with ASİS UK? (select all that apply)
How did you meet ASİS UK?
Which services did you receive from ASİS UK?
Which services did you receive from competitors?

Please rate the items below on a 5-point scale. For items rated 'Not Very Good' or 'Very Poor', our Quality Department will call you.

Please rate the items below on a 5-point scale. For items rated 'Not Very Good' or 'Very Poor', our Quality Department will call you.

2. Service Delivery Performance

Meeting deadlines on your service requests and keeping you informed

Technical analysis of the service and on-site execution

Feedback on deviations and unexpected developments observed on site

ASİS UK when compared to its competitors

3. Reporting

Conformity of reports with standards and customer requirements

Timeliness of reporting and delivery

Adequacy and clarity of the documentation produced for the service

4. Personnel

Representatives' knowledge of the service content and ability to solve your issues

Representatives' courteous and sincere conduct, communication, and alignment with company image

Regular visits by representatives / reaching out to capture your views

5. Pricing and Payment Policy

Service pricing compared to similar services in the market

Whether progress billing and invoices reflect the service provided

6. Company Image

Being a trustworthy company

Prioritizing customer satisfaction

Informing you about new services and opportunities

ASİS UK when considered for long-term collaboration

7. Overall Assessment

Which factor(s) influenced your decision to work with ASİS UK? (select all that apply)
Do you want to continue working with ASİS UK?
If your answer is 'No', what are your reasons? (select all that apply)